Software is not to blame

It’s worth noting that some observers incorrectly believe that faulty software causes most IT failures. That perspective is wrong and misinformed

See the rest of the content at Six Dirty Tricks at ZDNet. The context is in dirty tricks pulled by vendors that cause software engagements to fail (perhaps in a profitable way).

I recommend that one reads these tricks defensively, not as a tutorial on making money on other people’s dissatisfaction.